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Talk to the desk.

Walkthroughs, onboarding, migrations, and serious questions about the engine and the framework. We answer all of them. We don't do mass mail.

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A platform walkthroughMigration helpEnterprise / SOC 2Media or researchSomething else
Individual / long-termActive investor / HNWFamily office · advisorNew allocatorFund / RIA
We reply within one business day · No mass mail
Direct lines

The desk, by channel.

info@ledgerone.app
General · Onboarding · Accounts
support@ledgerone.app
How to · Custody · API
alerts@ledgerone.app
Receive · Alert · Emails
Offices

Two cities. One operating window.

New York
110 Wall Street, 4F
New York, NY 10005
GMT−05 · 09:00–18:00
Singapore
8 Marina View, 27F
Asia Square · 018960
GMT+08 · 09:00–18:00
Operations cover · 24h · 5 days · pager on weekends
Status

Platform operations.

Core platformOperational
Custody read-only ingestOperational
Reporting & exportsOperational
Agent · v4Operational
Quick answers

What people ask before booking.

Is LedgerOne a broker or exchange?

No. LedgerOne is a systematic allocation engine. We operate according to the rules and parameters you define — never on discretion, never reactively. We do not run a market, take the other side of your positions, or trade against your book.

How does the engine actually deploy capital?

You provide a risk profile, a capital amount, and the digital assets you want exposure to. The engine translates that into a live framework — bands, deployment ladders, realization tranches, and a macro-cycle overlay — and runs it through scoped credentials at the venues you've selected. Every action is surfaced as a rules-based instruction you keep control of, and recorded.

Who is LedgerOne for, specifically?

Long-term individual allocators, frustrated active investors who want to stop making moment-to-moment decisions, family offices and advisors managing client crypto exposure, and sophisticated investors entering digital assets for the first time. The common thread: capital that wants a system, not a screen.

What does pricing look like?

Three tiers — Individual, Multi-sleeve, and Enterprise (including SOC 2 attestations, multisig governance, and dedicated support). Pricing is by sleeve count and venue count, not by AUM. We share the full grid on the walkthrough.

Can I migrate my historical data?

Yes. We import from CSV exports, on-chain history, and most exchange APIs going back to first activity. Reconciliation is part of onboarding — most clients complete it inside one week, before the engine goes live.

Do you offer an API?

Yes — read access to your framework, executions, and reports. Webhook events for deployments, realizations, and rule firings. Programmable rule definitions via the DSL. Documentation is provided to enterprise customers on contract.

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Where volatility becomes strategy.

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